JOB SUMMARY:
This position is responsible for the repair or replacement of a wide variety of specialized equipment in an assigned group of stores within a geographic area. Service calls are initiated from the store via work orders to the appropriate technician. Position reports to the Area Facilities Manager.
KEY DUTIES AND RESPONSIBILITES:
Job responsibilities and qualifications may be superseded by local, state, or federal regulations
- Responds to work orders for a wide variety of in-store equipment which include, but may not be limited to Minor repairs of HVAC, Minor Repairs to Refrigeration, hot beverage equipment (ex. Coffee, Cappuccino) , cold beverage equipment (ex. tea, Fountain, FBD, FCB, Creamer Machine), Fountain/Backroom ice makers, Hot food equipment (ex. fryers, griddles tortilla presses, ovens, roller grills, Warmers), Fuel Dispensers (ex. printers, displays card readers, hanging hardware) etc.
- Responds to work orders related to plumbing, electrical, and general maintenance issues
- Responsible for ordering and management of parts inventory for truck
- Responsible for replacing ‘plug and play’ equipment as needed
- Assist, as needed, with training of other level 1 technicians
- Schedules and prioritizes duties and work assignments on a daily basis
- Responsible for ordering and management of parts inventory on truck
- Completes required reports and paperwork daily to account for the time and use of parts and materials
- Observes and inspects equipment to determine if servicing or further action is required
- Completes basic maintenance tasks on structures and other equipment
- Reads, interprets, and follows procedures described in service manuals per manufacturer guidelines
- Completes other duties, including special projects, as assigned by management
- Available 24 hours per day, 7 days per week on an on-call emergency basis, in addition to a normal work schedule.
EDUCATION AND EXPERIENCE:
EDUCATION: High School/GED preferred
YEARS OF RELEVANT WORK EXPERIENCE: 1+ years
YEARS OF MANAGEMENT EXPERIENCE: NA
CERTIFICATIONS / LICENSES: NA
SPECIFIC KNOWLEDGE AND SKILLS:
- Show Leadership
- Peer to Peer Tech support
- Effective communication
- Projects/Stretch assignments
- Facility location ownership
- Time Management