HVAC Operations Coordinator

Location: Norwalk, CT
Industry: Residential HVAC (Franchise-Backed Company)

We are a growing residential HVAC company backed by a nationally recognized franchise, and we’re looking for an Operations Admin / Dispatch Coordinator to help support day-to-day operations as we continue to expand.

This role is ideal for someone who thrives in a fast-paced environment, understands HVAC service operations, and is excited to help build and grow a business from the ground up.

Responsibilities

• Dispatch technicians and manage daily service schedules using ServiceTitan

• Coordinate with technicians to ensure efficient routing and job completion

• Manage supplier relationships and assist with ordering equipment and materials

• Prepare customer quotes and proposals

• Support basic sales activities and follow-ups

• Maintain accurate job records and scheduling within ServiceTitan

• Assist with operational coordination as the business continues to grow

Requirements

• Experience using ServiceTitan

• Previous experience in dispatching or operations within an HVAC, plumbing, or home service company

• Experience managing suppliers and job materials

• Experience preparing quotes or assisting with sales

• Strong organizational and communication skills

• High-energy personality with a “hustle” mindset

• Excited about helping grow a new and expanding business

Compensation & Benefits

• Salary: $60,000 – $80,000 annually (plus sales incentives)

• 100% employer-paid health insurance (no deductible)

• 401(k)

• Sales incentive opportunities

• Company tablet

• Growth opportunities within a rapidly expanding company