Plumbing Operations Manager – Commercial Service

We’re a growing commercial plumbing service company operating across three markets. This role leads day-to-day commercial service operations including contract service, preventative maintenance, and complex commercial service work. This is a hands-on operator role, not a strategy-only position.

What You’ll Do

• Lead commercial service operations across multiple markets
• Own execution across field teams, dispatch, and call center
• Full P&L ownership ($10M–$50M commercial services business)
• Improve gross margin, labor productivity, and EBITDA
• Control labor costs, overtime, and technician utilization
• Enforce commercial pricing, service agreements, and upsell standards
• Reduce callbacks, warranty work, and SLA failures
• Improve cash flow, billing cycles, and working capital
• Run a disciplined weekly operating cadence with accountability

Commercial Metrics You’ll Own

• Revenue per commercial technician
• Labor utilization and productivity
• Gross margin and contribution margin
• Callbacks, warranty, and SLA compliance
• Dispatch efficiency and response times

Required Experience

• Leadership of a commercial plumbing service operation
• Strong service background — not construction-only
• Multi-market or multi-branch commercial operations experience
• Proven success improving margins, productivity, or execution
• Hands-on field leadership mindset

Ideal Candidate

• Commercial service operator first
• Comfortable in the field, dispatch room, and financials
• Decisive, accountable, and process-driven
• Proven leader through operational change

Kitchen & Bath Sales Manager

Do you want to make more than $500,000 per year?  Are you an A-Player? If yes, then reach out to us!  But do not bother unless you are an overachiever and can prove it. We hire A-Players.  If you’re above average, you can earn well over $100K with us. If you are an A-Player, you can earn more than $500K with us.
 
We are focused on building an employee-ownership culture, so teammates who contribute to our culture and bottom-line over time will have the opportunity to share in the upside!  Specifically, teammates that stay with us for at least 5 years will have the opportunity to participate in our profit sharing plan and become millionaires!  

Description / Roles & Responsibilities:

We are seeking an experienced and motivated Sales Manager to lead our sales team in Atlanta, specializing in kitchen and bath remodeling. The ideal candidate will have a proven track record in sales leadership, a deep understanding of remodeling and design trends (with a focus on kitchen and/or bathroom remodeling), and familiarity with the Atlanta market. This role involves managing client relationships, driving revenue growth, and ensuring a seamless client experience from concept to completion.  We want every client to give us a 5-Star Google Review and be a Raving Fan!  

• Sales Leadership:
• Develop and implement sales strategies tailored to Atlanta’s high-demand remodeling market.
• Recruit, train, and mentor a team of Design Sales Consultants, ensuring exceptional client experience and financial performance – i.e., Raving Fans and high gross profit margins!    
• Set and track individual and team sales goals, providing regular feedback and coaching, including through ride-alongs.

• Market Analysis and Strategy:
• Analyze Atlanta’s competitive landscape and market trends to identify new business opportunities.
• Collaborate with the marketing team to create campaigns targeting homeowners, real estate professionals, and other key referral sources in Atlanta’s thriving neighborhoods.
• Stay informed about local design preferences and material trends specific to the Atlanta area.

• Client Relationship Management:
• Build lasting relationships with clients, contractors, and designers throughout Atlanta.
• Provide expert guidance on kitchen and bathroom remodeling options, ensuring high client satisfaction (5-Star Google Reviews and Raving Fans!).
• Address client concerns promptly and ensure a client experience second to none.

• Sales Operations:
• Manage the sales pipeline, ensuring timely follow-ups and seamless transitions to the project management teams.
• Utilize CRM tools to track client interactions, sales metrics, and team performance.
• Collaborate with local suppliers and vendors to ensure competitive pricing and availability of materials.

• Revenue Growth:
• Focus on acquiring high-value residential and commercial remodeling projects in Atlanta’s upscale neighborhoods (e.g., Alpharetta, Milton, Johns Creek, Sandy Springs, Buckhead, etc.).
• Negotiate contracts with clients to maximize profitability while maintaining service excellence.
• Develop partnerships with architects, builders, designers, real estate professionals, and other referral sources to generate leads.

Location:

• You would operate out of our North Atlanta office. 
• You would: (i) attend in-person (a) weekly senior management team meetings on Mondays and (b) daily senior management team huddles on Tuesdays through Fridays; (ii) lead in-person (a) weekly sales team meetings on Mondays and (b) sales team coaching sessions as needed; and (iii) conduct ride-alongs with Design Sales Consultants to prospect’s homes to ensure proper application of our sales process. 

Compensation: 

• Base Salary: $90,000-$110,000 per year 
• Sales Team Performance Bonuses: up to $400,000 per year
• Self-Generated Leads Bonuses: 1-3% of sales on self-generated leads that your teammates close. 

Benefits:

• $100K-$500K in annual compensation  
• Profit sharing
• High bonuses based on performance
• Opportunity for advancement
• Training & development
• Free uniforms

Requirements:

• Required: 5+ years of experience in sales management in the remodeling, construction, or design industries.
• Required: 2+ years of experience in sales management in the kitchen and/or bathroom remodeling space.
• Required: $10,000,000+ in sales per year managed over at least two (2) years in the remodeling, construction, or design industries.

Other Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent industry experience).
• Knowledge of kitchen and bath design, materials (e.g., cabinetry, tile, countertops, waterproofing bathrooms, etc.), and remodeling processes.
• Familiarity with Atlanta’s market dynamics, including key neighborhoods and client demographics.
• Exceptional leadership, communication, and negotiation skills.
• Proficiency in CRM tools; experience with design software (e.g., AutoCAD, 2020 Design, ProKitchen, etc.) is a plus. 

Key Competencies:

• Goal-oriented and results-driven, with a strong focus on client satisfaction (5-Star Google Reviews!). 
• Ability to lead and inspire a sales team to exceed targets.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced, startup-like environment.
• Awareness of design trends, sustainability practices, and high-quality materials relevant to Atlanta’s clientele.

Kitchen & Bath Design Consultant

Do you want to make more than $200,000 per year or more?  Are you an A-Player? If yes, then reach out to us!  But do not bother unless you are an overachiever and can prove it. We hire A-Players.  If you’re above average, you can earn well over $150K with us. If you are an A-Player, you can earn more than $200K with us.
 
We are focused on building an employee-ownership culture, so teammates who contribute to our culture and bottom-line over time will have the opportunity to share in the upside!  Specifically, teammates that stay with us for at least 5 years will have the opportunity to participate in our profit sharing plan and become millionaires!  

Your Responsibilities:

• Conduct in-home sales in the homes of prospects, using our proven sales process based on discovering the client’s wants and needs and providing solutions that best fit the client’s wants and needs and investment range
• Gather information on all project-related products to present solutions to the client
• Prepare cabinet and bathroom drawings using 20/20 Design or other design software
• Create a proposal and related information to present to the client with the goal of creating a sale
• Communicate with the client throughout the process, celebrate with the client upon delivering the dream kitchen and/or bathroom, and create a Raving Fan! 
• Attend in-person weekly sales team meetings on Mondays and sales coaching sessions, as needed

Our Requirements:

• In-home sales experience in the kitchen and/or bathroom remodeling space with proven revenue and profitability knowledge
• No design experience needed; paid training provided
• Schedule:
• Monday office day
• Tuesday-Friday: 11am, 2pm, and/or 5pm consultations (max two consultations per day)
• Two (2) Saturdays per month: 10am and/or 1pm consultations
• One (1) evening per week: 5pm consultation
• Three references from previous supervisors
• Positive attitude and high energy!
• Strong character guided by a good moral compass.  Always do the right thing!
• Result- and growth-oriented

We Offer:

• Compensation
• Generous commission structure second to none:
• 5%-15% of sales; plus
• 1-3% of sales additional commission on self-generated leads 
• Up to $10,000 monthly performance-based bonuses in addition to commission
• Quarterly and annual Top Performers bonuses and awards
• “Forgivable Draw” of $3,000 per month for first 1-2 months

• Retirement: Opportunity to participate in our profit sharing plan and become a millionaire!

• Benefits/Perks:
• Access to pre-qualified leads, no cold calls
• Employee-ownership culture
• Company vehicle
• Open communication with leadership
• Flexible work-from-home options available

• Advancement: Career track to becoming a sales manager and part of senior management (if desired)
• Training: 
• Comprehensive two-week sales and design training
• Continuous mentorship and professional development

Our Purpose:

• Our purpose is to joyfully serve and enhance our communities by:
• providing exceptional value to our clients in helping them invest in and enjoy their most cherished asset, their home; and
• positively impacting our teammates by providing them with a launching pad to achieve their family, personal, and career goals 

Our Vision:

• Our vision is to build a “Benevolent Business Empire” (Purpose and Profits!) and become the home services provider (i) most cherished and loved by its clients, teammates, and communities and (ii) ranked as the #1 or #2 market leader in every community we serve.