Job Title: Field Service Technician
Location: Remote (Up to 70% Travel)
Reports To: President
Salary: $60,000 – $65,000 per year + DOE

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Position Overview

We are looking for a motivated and technically skilled Field Service Technician to join our growing service and support team. This role is essential in ensuring customer satisfaction through expert installation, setup, and maintenance of our CNC machinery across the United States. The ideal candidate thrives on travel, enjoys hands-on problem-solving, and is confident working directly with customers in the field.

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Key Responsibilities

Installation & Setup

• Travel to customer sites (up to 70%) to perform machine installations, calibrations, and functional testing

• Deliver on-site training to operators and shop personnel on equipment use, maintenance, and best practices

Field Repairs & Maintenance

• Troubleshoot and repair mechanical, electrical, and software-related issues on CNC routers, plasma tables, channel letter machines, and related equipment

• Conduct routine preventative maintenance and recommend upgrades or improvements

• Maintain detailed service records and machine history

Customer Interaction & Support

• Serve as the on-site representative of our values and technical standards

• Provide remote troubleshooting support as needed

• Collaborate with internal engineering and production teams by relaying insights from field experiences

Qualifications

• 2+ years of experience in industrial equipment repair, ideally with CNC machinery

• Strong mechanical and electrical skills; capable of reading wiring schematics and mechanical diagrams

• Working knowledge of CNC-related software and network configurations (experience with G-code, Vectric V-Carve, EnRoute, Flexi, etc., is a plus)

• Valid driver’s license and willingness to travel extensively within the U.S.

• Excellent communication, customer service, and time management skills

• Ability to work independently in varied environments

Preferred Experience

• Field service experience in industries such as sign-making, woodworking, or metal fabrication

• Familiarity with routers, plasma cutters, CO₂/fiber lasers, and channel letter machinery

• Bilingual (Spanish/English) is a plus

Compensation & Benefits

• Salary: $60,000 – $65,000 per year + DOE

• Per diem and full reimbursement for travel-related expenses

• Mileage reimbursement

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off and company holidays

• Career development opportunities and potential for internal advancement