General Manager – Service Operations
Location: Charlotte, NC
Compensation: $150K–$180K Base + 25% Bonus
We are seeking a high-impact General Manager to lead and grow a $15M service operation in the Charlotte market. This role is responsible for full P&L ownership, operational excellence, and building a high-performing, customer-focused team in a fast-paced, competitive environment.
This is a hands-on leadership role for someone who thrives on driving revenue, developing people, and scaling operations.
What You’ll Do
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Own full P&L responsibility for a multi-division service operation (sales, service, and installation)
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Develop and execute annual budgets, forecasts, and strategic growth plans
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Drive revenue growth, profitability, and market expansion through new programs and initiatives
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Build and foster a culture of accountability, performance, and exceptional customer experience
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Lead, coach, and develop a team of 60–70 employees, including field and office staff
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Ensure consistent execution of company policies, processes, and operational standards
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Analyze performance data, identify trends, and implement corrective action plans quickly
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Partner with field leadership to optimize safety, sales performance, and operational efficiency
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Oversee recruiting, hiring, training, and performance management across the organization
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Maintain strong awareness of market trends and competitors to stay ahead in the industry
Leadership Responsibilities
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Direct oversight of management staff and team performance
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Set clear expectations, assign priorities, and drive accountability across all functions
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Conduct performance reviews, compensation planning, and employee development initiatives
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Build a collaborative, cross-functional team environment
Health & Safety Leadership
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Champion a safety-first culture across all operations
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Ensure compliance with all safety programs, training, and regulatory requirements
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Lead incident investigations and implement corrective actions
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Conduct regular training sessions and safety meetings
What We’re Looking For
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5+ years of experience leading teams in a B2C and/or B2B service environment
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Proven success managing and growing a fast-paced service-based business
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Strong background in HVAC, plumbing, or skilled trades operations
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Demonstrated track record of meeting or exceeding revenue and profitability goals
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Experience managing mid-sized teams (50+ employees) preferred
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Bachelor’s degree preferred (or equivalent experience)
Key Skills & Strengths
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Strong leadership and communication skills
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High level of financial acumen and analytical ability
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Ability to motivate teams and drive performance
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Skilled in strategic planning, forecasting, and operational execution
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Excellent time management, organization, and problem-solving skills
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Comfortable in a fast-moving, high-growth environment
Requirements
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Trade license (Plumbing, HVAC, etc.) preferred
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Willingness to travel as needed (some overnight travel required)
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Flexibility to work outside standard hours when necessary
Why This Role?
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Lead a well-established $15M operation with growth potential
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Strong compensation package + bonus structure
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Opportunity to make a direct impact on business growth and culture
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Work with a team that values performance, accountability, and customer excellence
