Lead HVAC Service Technician

Location: Des Moines, IA
Compensation: $30 – $40/hour (Based on Experience) + Performance Incentives + Benefits

About the Opportunity

A growing residential HVAC company in the Des Moines area is seeking an experienced Lead HVAC Service Technician to join its team. This is a key revenue-generating role for someone who excels at diagnosing and repairing HVAC systems while delivering an exceptional customer experience.

The ideal candidate has 4–5+ years of experience as a Lead Service Technician, has successfully managed their own service truck, and understands how to build trust with homeowners while identifying repair, maintenance, and replacement opportunities. This individual will play a critical role in driving service revenue, membership growth, and installation leads.

What You’ll Do

• Respond to residential HVAC service calls in a timely and professional manner.

• Diagnose, troubleshoot, and repair heating, cooling, and ventilation systems.

• Perform preventative maintenance and tune-ups to maximize equipment performance.

• Educate homeowners on system operation, repairs, and maintenance recommendations.

• Identify and communicate replacement opportunities when repairs are no longer the best solution.

• Generate qualified leads for the installation team.

• Promote and enroll customers in maintenance membership programs.

• Respond to emergency service calls as needed.

• Maintain accurate service records, invoices, and job documentation.

• Keep company vehicle stocked, organized, and maintained.

• Deliver a five-star customer experience during every visit.

Qualifications

• 4–5+ years of experience as a Lead HVAC Service Technician.

• Experience independently managing a service truck and daily route.

• Strong diagnostic and troubleshooting skills on residential HVAC equipment.

• EPA Certification required.

• Valid driver’s license with a clean driving record.

• Excellent communication and customer service skills.

• Professional appearance and ability to build trust with homeowners.

• Ability to identify repair versus replacement opportunities ethically and confidently.

• Comfortable discussing memberships, system upgrades, and replacement options with customers.

• Ability to work independently with minimal supervision.

Preferred Qualifications

• NATE Certification (preferred but not required).

• Experience with ServiceTitan or similar field service software.

• Experience with high-efficiency HVAC systems and heat pumps.

• Sales aptitude with a customer-first approach.

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Compensation & Benefits

• Top-tier pay: Up to $40/hour, depending on experience.

• Performance bonuses and incentive opportunities.

• Overtime available.

• Company-provided service vehicle.

• Company-provided uniforms.

• Paid Time Off (PTO).

• Paid holidays.

• Health insurance benefits.

• Ongoing training and professional development.

• Opportunities for career advancement.

Who We’re Looking For

The right person is more than just a technician—they’re a trusted advisor to homeowners. They take pride in their craftsmanship, communicate clearly, and understand that exceptional service creates lifelong customers. If you’re someone who enjoys solving problems, building relationships, and helping grow a successful HVAC company, we’d love to hear from you.
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