HVAC Technical Operations Manager

Location: Fuquay-Varina, NC
Employment Type: Full-Time | On-Site | Hands-On Office & Field Role
Compensation: $75,000–$100,000 base + performance bonuses
Long-Term Upside: Profit bonuses + clearly defined path to General Manager
Benefits: Health Insurance | 401(k) | Paid Time Off

We are a startup residential HVAC company, backed by a national brand, focused on quality workmanship, exceptional customer experience, and building scalable, disciplined operations from day one.

We are seeking a Hands-On Technical Operations Manager who can lead from the field today- and grow into full operational ownership as the business scales. This is an opportunity for an experienced residential HVAC professional who wants real leadership, real influence, and real upside.

Role Overview

This is a working manager role with a clear growth trajectory.

In the near term, you will:

• Perform residential HVAC installs and service work

• Lead technicians in the field

• Oversee daily operations and execution

• Help build systems, processes, and company culture

As the company grows, your role will intentionally shift from hands-on fieldwork into operational leadership, with a clearly defined path into a General Manager – type role responsible for day-to-day operations.

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Why This Role Is Different

• You won’t be “just another tech” — your voice helps shape the business

• You’ll help define install standards, quality expectations, pricing discipline, and team culture

• Clear progression: Hands-On Leader → Operations Manager → General Manager

• Backed by a national brand without corporate red tape

• Ownership that listens: daily communication, real trust, real accountability

• You grow with the company – your upside isn’t capped

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Licensing Requirement (North Carolina)

• Must hold a valid North Carolina HVAC contractor license

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Key Responsibilities & Qualifications

Technical & Field Leadership

• Perform residential HVAC installs, service, and maintenance

• Lead complex installs and service calls

• Act as technical lead and mentor for technicians

• Ensure quality control and adherence to company standards

• Reduce callbacks, rework, and warranty issues

Operations & Leadership

• Manage day-to-day operations (technicians, dispatch, CSRs)

• Balance field responsibilities with operational leadership

• Track, own, and improve key KPIs

• Support dispatch, scheduling, and daily job flow

• Help document SOPs, install standards, and checklists

• Communicate daily with ownership on field performance and operations

• Participate in hiring, onboarding, and training as the team grows

• Build a culture of accountability, pride in workmanship, and continuous improvement

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Required Experience

• 5+ years of residential HVAC install and service experience

• Comfortable leading installs and complex service calls

• Strong leadership and communication skills

• Willing and able to be hands-on while managing operations

• Organized, accountable, and coachable

• Comfortable working in a startup / build-from-the-ground-up environment

Preferred

• Lead tech or supervisory experience

• Experience with ServiceTitan

• Strong interest in long-term leadership and ownership

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Who This Role Is For

This role is ideal for:

• A high-performing lead tech ready for real leadership

• Someone tired of being capped, micromanaged, or unheard

• A builder who wants authority, accountability, and upside