Journeyman Plumber (Backflow Certified)

Compensation

· $38–$48 per hour (based on experience and qualifications)

· Overtime opportunities available

· Commission and performance-based earning opportunities

· Company vehicle / take-home truck

· Estimated Annual Earnings: $85,000–$120,000+

– Location; Howell, MI

 

Position Summary

We are seeking an experienced Journeyman Plumber with Backflow Certification to join our growing team. This role is responsible for providing high-quality residential and commercial plumbing services, including diagnostics, repairs, installations, maintenance, and backflow testing.

The ideal candidate is a skilled plumbing professional who takes pride in delivering exceptional workmanship, providing outstanding customer service, and representing the company with professionalism. This position offers the opportunity for strong earning potential through competitive compensation, overtime, and performance-based incentives.

 

Key Responsibilities

· Diagnose, repair, and service residential and commercial plumbing systems.

· Perform plumbing installations, repairs, replacements, and preventative maintenance.

· Troubleshoot plumbing issues and recommend appropriate solutions to customers.

· Install, test, and maintain backflow prevention devices.

· Perform certified backflow testing and complete required documentation.

· Service and install water heaters, fixtures, piping systems, and related plumbing equipment.

· Complete residential service calls with a focus on quality workmanship and customer satisfaction.

· Support commercial plumbing projects, repairs, and maintenance as needed.

· Communicate clearly with customers regarding diagnoses, options, pricing, and completed work.

· Maintain accurate digital paperwork, service notes, and job documentation.

· Follow all safety procedures, plumbing codes, and company standards.

· Maintain a clean, organized service vehicle and professional appearance.

 

Qualifications

· Active Michigan Journeyman Plumbing License required.

· Current Backflow Certification required.

· Proven experience in residential and commercial plumbing service.

· Strong knowledge of plumbing systems, components, and repair techniques.

· Experience with water heaters, fixtures, piping, and troubleshooting.

· Excellent customer service and communication skills.

· Ability to work independently while maintaining high-quality standards.

· Strong attention to detail and problem-solving abilities.

· Valid driver’s license with a clean driving record.

· Comfortable using mobile technology for digital paperwork and service documentation.

 

Preferred Qualifications

· Experience in a service-based plumbing environment.

· Commercial plumbing maintenance and repair experience.

· Experience diagnosing complex plumbing issues.

· Strong sales and customer education skills.

· Familiarity with service software and digital dispatch systems.

 

What We Offer

· Competitive hourly compensation

· Overtime opportunities

· Commission and performance-based incentives

· Take-home company vehicle

· Paid Time Off (PTO)

· Health, dental, and vision insurance (if applicable)

· Retirement plan/401(k) (if offered)

· Uniforms and company-provided equipment

· Ongoing training and career development opportunities

· A stable, growing company with opportunities for advancement

 

This position is ideal for a licensed Journeyman Plumber who wants to leverage their technical expertise, Backflow Certification, and customer service skills to maximize earning potential while working with a reputable and growing plumbing organization. The successful candidate will play a key role in delivering exceptional service and maintaining the company’s reputation for quality and reliability.

Plumbing Bidding & Estimating Specialist

Compensation

· Base Salary: $80,000–$110,000 (based on experience)

· Performance-based bonus opportunities tied to awarded projects and company growth

· Competitive benefits package

– Location: Howell, MI

 

Position Summary

We are seeking an experienced Plumbing Bidding & Estimating Specialist to support our growing residential and commercial plumbing operations. This role will be responsible for managing the full estimating and bidding process, including reviewing project documents, preparing accurate cost estimates, developing competitive proposals, and collaborating with internal teams to secure profitable work.

The ideal candidate has strong plumbing knowledge, experience with construction estimating, and the ability to analyze project requirements, identify costs, and develop winning bids. This position requires a detail-oriented professional who can balance accuracy, efficiency, and strategic thinking to help drive company growth.

 

Key Responsibilities

· Manage the complete plumbing bidding and estimating process from initial opportunity review through proposal submission.

· Review blueprints, drawings, specifications, and scope documents to determine project requirements.

· Perform detailed material and labor takeoffs to develop accurate project estimates.

· Analyze project costs, including labor, materials, equipment, subcontractors, permits, and other project-related expenses.

· Obtain and evaluate pricing from vendors and suppliers to ensure competitive bids.

· Prepare professional proposals, bid packages, and cost breakdowns for residential and commercial plumbing projects.

· Identify potential risks, exclusions, and opportunities within project scopes.

· Collaborate with project managers, operations teams, and leadership to ensure estimates align with execution capabilities.

· Track active bids, upcoming opportunities, deadlines, and project outcomes.

· Maintain organized estimating records and historical project data to improve future bidding accuracy.

· Participate in pre-bid meetings, client discussions, and project reviews as needed.

· Support successful project handoffs from estimating to operations once work is awarded.

 

Qualifications

· Proven experience in plumbing estimating, bidding, or preconstruction.

· Strong understanding of residential and commercial plumbing systems.

· Ability to read and interpret blueprints, architectural drawings, specifications, and construction documents.

· Experience performing detailed takeoffs and preparing accurate cost estimates.

· Proficiency with Microsoft Excel and estimating software.

· Strong analytical, mathematical, and problem-solving skills.

· Excellent organization and ability to manage multiple bids and deadlines simultaneously.

· Strong written and verbal communication skills.

· Ability to work independently while collaborating effectively with operations and leadership teams.

 

Preferred Qualifications

· Experience bidding plumbing projects for commercial contractors, general contractors, builders, or developers.

· Familiarity with construction estimating software and project management platforms.

· Knowledge of plumbing codes, industry standards, and construction processes.

· Experience negotiating vendor pricing and building supplier relationships.

· Background working in the plumbing trade or field operations.

 

What We Offer

· Competitive base salary with performance-based bonus opportunities

· Paid Time Off (PTO)

· Health, dental, and vision insurance

· Retirement plan/401(k)

· Career growth opportunities within a growing organization

· Professional and collaborative work environment

· Opportunity to directly impact company growth and profitability

 

This position is ideal for a plumbing professional or estimator who enjoys the strategy side of construction — analyzing opportunities, building accurate bids, and helping win profitable projects. The successful candidate will play a critical role in growing the company’s residential and commercial plumbing division.

Customer Service Representative (ServiceTitan Experience Required)

Compensation

· $22–$30 per hour (based on experience)

· Performance-based bonus opportunities

· Estimated Annual Earnings: $50,000–$65,000

– Location: Howell, MI

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Position Summary

We are seeking a friendly, professional, and customer-focused Customer Service Representative (CSR) with ServiceTitan experience to join our growing team. As the first point of contact for our customers, you will play a critical role in creating a positive customer experience by answering incoming calls, scheduling service appointments, and ensuring every interaction reflects our commitment to exceptional service. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment where multitasking and communication are key to success.

 

Key Responsibilities

· Answer incoming customer calls promptly and professionally.

· Schedule service, maintenance, and installation appointments using ServiceTitan.

· Provide exceptional customer service while building rapport and trust with customers.

· Promote and educate customers on maintenance memberships and additional service offerings when appropriate.

· Confirm upcoming appointments and communicate schedule updates.

· Conduct customer follow-up calls to ensure satisfaction and assist with future service needs.

· Maintain accurate customer records, notes, and job details within ServiceTitan.

· Coordinate with dispatchers and field technicians to ensure efficient scheduling and communication.

· Resolve customer concerns with professionalism and escalate issues when necessary.

· Meet or exceed performance metrics related to booking rates, customer satisfaction, and call quality.

 

Qualifications

· Previous customer service experience is required, preferably within the plumbing, HVAC, electrical, or home service industry.

· Hands-on experience using ServiceTitan is required.

· Excellent verbal and written communication skills.

· Strong organizational and time management abilities.

· Ability to multitask and remain calm in a fast-paced, high-volume environment.

· Strong attention to detail and problem-solving skills.

· Comfortable using multiple computer applications and office technology.

· Positive attitude with a team-oriented mindset and a passion for delivering outstanding customer experiences.

 

What We Offer

· Competitive hourly pay

· Performance-based bonus opportunities

· Paid Time Off (PTO)

· Health, dental, and vision insurance

· Retirement plan/401(k)

· Ongoing training and professional development

· Opportunities for career advancement within a growing company

· Supportive, team-oriented work environment

This position is ideal for someone who enjoys helping customers, thrives in a fast-paced office environment, and takes pride in creating exceptional customer experiences. As the voice of our company, you’ll play a vital role in building lasting customer relationships while supporting the continued growth and success of our team.

Dispatcher (ServiceTitan Experience Required)

Compensation

· $25–$35 per hour (based on experience)

· Performance-based bonus opportunities

· Estimated Annual Earnings: $55,000–$75,000

– Location: Howell, MI

 

Position Summary

We are seeking a highly organized, customer-focused Dispatcher with ServiceTitan experience to join our growing team. This role is responsible for coordinating field technicians, maximizing daily scheduling efficiency, and delivering an exceptional customer experience. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and can effectively balance technician availability with customer needs to ensure maximum productivity and profitability.

 

Key Responsibilities

· Dispatch and coordinate service technicians for residential and commercial service calls.

· Optimize daily routes to maximize technician efficiency while minimizing drive time.

· Monitor technician progress throughout the day and adjust schedules as needed.

· Communicate proactively with customers regarding appointment times, delays, and scheduling updates.

· Prioritize and dispatch emergency and same-day service requests.

· Work closely with the service team to ensure jobs are completed efficiently and on schedule.

· Utilize ServiceTitan to schedule, dispatch, and manage technician workflows.

· Maintain accurate customer and job information within ServiceTitan.

· Collaborate with management to improve scheduling processes and overall operational efficiency.

· Deliver exceptional customer service while maintaining professionalism in every interaction.

 

Qualifications

· Previous dispatching experience is required, preferably within the plumbing, HVAC, or home service industry.

· Hands-on experience using ServiceTitan is required.

· Strong communication and customer service skills.

· Excellent organizational and time management abilities.

· Ability to prioritize multiple requests and adapt quickly in a fast-paced environment.

· Strong problem-solving skills and attention to detail.

· Comfortable working with multiple screens, scheduling software, and office technology.

· Positive attitude with the ability to work collaboratively as part of a team.

 

What We Offer

· Competitive hourly pay

· Performance-based bonus opportunities

· Paid Time Off (PTO)

· Health, dental, and vision insurance

· Retirement plan/401(k)

· Ongoing training and career development

· A collaborative, team-oriented work environment with opportunities for growth

This position is ideal for someone who enjoys keeping operations running smoothly, solving scheduling challenges, and playing a key role in delivering outstanding service to both customers and technicians.