Sales & Installation Coordinator (Administrative)
Marmora, NJ 08223
Full-Time | MondayFriday | 8:00 AM 4:30 PM
Salary: $55,000$65,000 per year, based on experience
Benefits
- Paid Time Off (PTO)
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
Position Summary
We are seeking a highly organized Sales & Installation Coordinator to serve as the connection between our Sales and Installation teams. In this role, you’ll help ensure every customer experiences a seamless transition from the initial sales inquiry through installation readiness.
This position is ideal for someone who enjoys customer service, coordinating multiple projects, and keeping processes organized in a fast-paced environment.
Responsibilities
Sales Support
- Answer and qualify incoming sales calls and electronic inquiries.
- Assign and dispatch leads to Comfort Consultants following established processes.
- Assist the Sales Manager with lead management and pipeline coordination.
- Coordinate financing close-out documentation with customers.
Installation Project Coordination
- Open sold jobs and enter them into ServiceTitan.
- Create and maintain complete job packets.
- Verify job documentation before scheduling.
- Process permits and inspection requests.
- Coordinate with the Install Manager to ensure projects are ready for scheduling.
- Assist with warranty requests, including opening warranty jobs and scheduling warranty technicians.
Customer Support
- Serve as the primary point of contact from the time a job is sold through installation completion.
- Provide customers with scheduling updates.
- Assist customers with paperwork and financing documentation.
- Coordinate communication between customers, Sales, Installation, and the office to ensure a smooth customer experience.
Operational Support
- Maintain accurate project records.
- Monitor project progress.
- Assist with weekly sales and installation reporting, including sales, lead closing, lead source, referral, and warranty reports.
- Participate in Sales and Production meetings.
- Identify opportunities to improve processes and communicate workflow concerns to department leadership.
Qualifications
- High school diploma or GED required.
- 25 years of experience in project management, customer service, call taking, or a related field, or an equivalent combination of education and experience.
- Excellent customer service and organizational skills.
- Ability to multitask and manage competing priorities.
- Geographic knowledge of the service area preferred.
- Industry experience is preferred but not required.
- Experience with ServiceTitan is preferred but not required.
Schedule
- Monday through Friday
- 8:00 AM 4:30 PM
- Some overtime may be required
Why Join Our Team?
If you’re an organized professional who enjoys coordinating projects, supporting customers, and working closely with multiple departments to keep operations running smoothly, we’d love to hear from you. Join a team where your attention to detail and communication skills make a direct impact on every customer’s experience.