Lead HVAC Installer & Service Technician – Job Description

Location: Monroe, LA
Employment Type: Full-Time
Compensation: Competitive Hourly + Commission

Position Overview

We are seeking an experienced, highly skilled Lead HVAC Installer & Service Technician to join a fast-growing residential heating and air conditioning company backed by a national franchise system. This is a hands-on, dual-role position focused primarily on high-quality installations, with additional responsibility for service and troubleshooting as needed.

The ideal candidate is a strong technical installer who takes pride in craftsmanship, works efficiently, communicates well with homeowners, and understands that excellent installs are a key driver of company revenue and customer satisfaction.

This is a great opportunity for a seasoned HVAC professional who wants to be a top performer, earn strong income, and work with a reputable, well-branded organization.

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Key Responsibilities

Installation (Primary Focus – Revenue Driver):

• Lead and perform full HVAC system installations in residential settings

• Ensure all installs meet manufacturer specifications, company standards, and local codes

• Properly size, set, and test systems for optimal performance

• Maintain clean, organized, and professional job sites

• Train and mentor junior installers when applicable

Service & Diagnostics:

• Diagnose, repair, and maintain residential HVAC systems as needed

• Perform preventive maintenance and system tune-ups

• Identify opportunities for repairs, upgrades, or replacements

• Clearly explain findings and recommendations to homeowners

Customer & Company Standards:

• Provide excellent customer service and maintain a professional demeanor in customers’ homes

• Complete paperwork, digital job notes, and necessary documentation accurately

• Follow company processes, safety protocols, and brand standards

• Communicate effectively with dispatch, management, and team members

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Qualifications & Experience

• Minimum 4+ years of HVAC experience (residential preferred)

• EPA Certification required

• Strong installation experience — this is a critical component of the role

• Solid troubleshooting and service skills

• Ability to work independently and lead jobs when needed

• Valid driver’s license with a clean driving record

• Professional appearance and communication skills

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Compensation & Benefits

• Competitive hourly pay (based on experience)

• Commission opportunity based on performance and completed work

• Company-provided uniform

• Company vehicle + gas card

• Opportunity for career growth within a nationally recognized franchise system

• Ongoing training and development

(Note: Hourly rate and commission structure may vary based on experience and performance.)

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Schedule

• Full-time position

• Typical Monday–Friday schedule, with occasional overtime as needed

General / Operations Manager – Monroe, LA

Overview:
We are seeking a highly motivated and hands-on Manager to lead our HVAC team in Monroe, LA. This is a pivotal leadership role responsible for overseeing daily operations, driving business growth, and maintaining a strong culture of accountability and teamwork. The ideal candidate brings both field experience and business acumen, with a strong focus on operational excellence and customer satisfaction.

Compensation & Benefits:

• Salary: Starting at $90,000+ (negotiable based on experience)

• Benefits: Health insurance, 401(k), paid time off

Key Responsibilities:

• Oversee daily HVAC operations, including service, repair, and installation activities.

• Manage, schedule, and supervise field teams to ensure timely, high-quality service delivery.

• Ensure compliance with all local, state, and federal codes, regulations, and safety standards.

• Foster a positive, team-oriented culture that aligns with company values and goals.

• Drive operational efficiency through process improvement and effective resource management.

• Collaborate with ownership and leadership to develop strategies for growth and market expansion.

• Support and maintain strong relationships with customers, ensuring top-tier service and satisfaction.

• Utilize CRM and project management tools to track performance, monitor KPIs, and ensure accountability.

Qualifications:

• Experience: 5+ years in residential HVAC installation and service, with proven success in an Operations or General Manager role.

• Leadership: Demonstrated ability to lead, motivate, and mentor a diverse team in a family-oriented environment.

• Customer Focus: Commitment to delivering exceptional customer experiences and building long-term relationships.

• Problem Solving: Strong analytical and decision-making skills with the ability to manage challenges effectively.

• Organization: Excellent time management and attention to detail in a fast-paced setting.

• Technical Proficiency: Familiarity with HVAC software systems, CRM platforms, and project management tools.

Education & Licensing:

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.

• A valid Mechanical License (preferred)