General / Operations Manager – Monroe, LA

Overview:
We are seeking a highly motivated and hands-on Manager to lead our HVAC team in Monroe, LA. This is a pivotal leadership role responsible for overseeing daily operations, driving business growth, and maintaining a strong culture of accountability and teamwork. The ideal candidate brings both field experience and business acumen, with a strong focus on operational excellence and customer satisfaction.

Compensation & Benefits:

• Salary: Starting at $90,000+ (negotiable based on experience)

• Benefits: Health insurance, 401(k), paid time off

Key Responsibilities:

• Oversee daily HVAC operations, including service, repair, and installation activities.

• Manage, schedule, and supervise field teams to ensure timely, high-quality service delivery.

• Ensure compliance with all local, state, and federal codes, regulations, and safety standards.

• Foster a positive, team-oriented culture that aligns with company values and goals.

• Drive operational efficiency through process improvement and effective resource management.

• Collaborate with ownership and leadership to develop strategies for growth and market expansion.

• Support and maintain strong relationships with customers, ensuring top-tier service and satisfaction.

• Utilize CRM and project management tools to track performance, monitor KPIs, and ensure accountability.

Qualifications:

• Experience: 5+ years in residential HVAC installation and service, with proven success in an Operations or General Manager role.

• Leadership: Demonstrated ability to lead, motivate, and mentor a diverse team in a family-oriented environment.

• Customer Focus: Commitment to delivering exceptional customer experiences and building long-term relationships.

• Problem Solving: Strong analytical and decision-making skills with the ability to manage challenges effectively.

• Organization: Excellent time management and attention to detail in a fast-paced setting.

• Technical Proficiency: Familiarity with HVAC software systems, CRM platforms, and project management tools.

Education & Licensing:

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.

• Must hold a valid Mechanical License and maintain continuing education to ensure it remains in good standing.