Field Service Manager / Operations Manager – New England Region
Full-Time Base Salary ~$150,000 + performance bonus
We are the fastest-growing commercial HVAC/R services company in New England, delivering high-quality, reliable heating, ventilation, air conditioning, and refrigeration solutions to businesses across the region.
We need a proven leader who comes directly from the HVAC/R field service world to take ownership of our field operations and become the operational backbone of the company.
What You Will Own
- Lead, coach, and hold accountable a growing team of commercial HVAC/R technicians
- Run daily dispatching, job prioritization, route optimization, and workload balancing
- Enforce consistent processes for estimating, invoicing, job completion, and client updates
- Serve as the primary escalation point for clients and technicians during service delivery
- Track and improve key metrics (first-time fix rate, response time, technician utilization, profitability)
- Oversee parts inventory, vehicle/equipment readiness, and vendor coordination
- Drive safety compliance, technician training, and continuous process improvement
- Report directly to the CEO and help shape the next phase of rapid company growth
Must-Have Qualifications
- 7+ years of direct HVAC/R field service experience (commercial preferred)
- Proven history leading and managing HVAC/R technicians in the field
- Deep understanding of dispatching, estimating, invoicing, parts ordering, and client communication in HVAC/R
- Strong administrative and organizational discipline
- Comfortable using field service management software (specific platform not critical)
- EPA certification (or equivalent) strongly preferred
- Valid driver’s license and ability to be in the main office 9–5 (strong preference for in-office presence in Massachusetts; very strong remote candidates may be considered)
What We Offer
- Base salary around $150,000
- Performance bonus
- Full benefits (health, dental, vision, 401(k) with match, PTO)
- Professional development and training support
- Direct influence on a fast-growing company with real upward trajectory
This is not a corporate or general operations role. We are looking for someone who has lived and breathed commercial HVAC/R field service, understands the nuances of parts, estimates, dispatching, and technician performance, and can bring immediate discipline and structure to a high-growth environment.
If you have a strong HVAC/R field service leadership background and want to help scale one of the fastest-growing companies in New England, we want to talk to you right away.