Job Title: HVAC Operations Manager
Location: Thornwood, NY
Compensation: Performance based – Salary bump upon meeting achievable goals. Annual potential: up to $150,000
Employment Type: Full-Time
About the Role
We are seeking an experienced and results-driven HVAC Operations Manager to lead our service operations in Thornwood, NY. This is a key leadership position responsible for overseeing day-to-day HVAC field operations, managing service and install teams, and ensuring exceptional customer satisfaction, profitability, and operational efficiency.
As the HVAC Operations Manager, you will play a pivotal role in guiding our team, streamlining processes, and driving performance standards across service, maintenance, and installation departments.
Key Responsibilities
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Lead and manage HVAC service and installation departments, including technicians, installers, and dispatch staff
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Oversee scheduling, job planning, and daily operations to ensure timely and quality service delivery
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Hire, train, mentor, and evaluate team members to maintain high performance and productivity
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Monitor KPIs and financial performance, drive profitability and process improvements
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Ensure compliance with all safety, licensing, and regulatory requirements
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Handle escalated customer issues and maintain strong client relationships
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Collaborate with sales, dispatch, and administrative staff to ensure smooth workflow
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Develop and implement SOPs to improve efficiency and service quality
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Maintain inventory oversight, fleet management, and tool control
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Stay up to date with industry trends, equipment, codes, and technology
Qualifications
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Minimum 5–7 years of progressive experience in HVAC operations, service, or management
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Proven leadership skills and experience managing HVAC field teams
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Strong knowledge of residential and light commercial HVAC systems, codes, and best practices
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Ability to interpret financial reports, manage budgets, and drive KPIs
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Excellent communication, customer service, and organizational skills
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Proficient in ServiceTitan and using the iPad ServiceTitan app
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Valid driver’s license and clean driving record
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HVAC certifications and licenses are a plus
What We Offer
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Competitive annual salary of Performance-based incentives and bonus opportunities
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Health plan is United Health Care – Oxford; Company pays 70% towards employee plan
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Paid time off, holidays, 401K, and sick leave
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Career advancement opportunities in a growing company
Ready to lead a high-performing HVAC team and make a lasting impact in Thornwood?
Apply today and take the next step in your leadership career with a company that values growth, professionalism, and excellence.