Lead Technician / Handyman – Wilmington, NC

Position: Lead Technician / Handyman / Home Repair
Employment: Full-time, permanent
Pay: $25–$35/hour, depending on experience
Schedule: Monday–Friday, typically 8:00 AM–4:30/5:00 PM. Weekends are generally not required except when absolutely necessary to complete a job.
Service Area: Primarily New Hanover County, with work throughout Brunswick and Pender Counties. Occasional work in Columbus County and surrounding areas. Approximately 80% of work is in the Wilmington/New Hanover area.
Benefits: Paid days off, sick days, vacation, simple 401(k).

Position Overview

The company is looking for a versatile lead technician/handyman who has a solid foundation in residential construction, maintenance, and home repair. The ideal candidate does not need to be an expert in every trade—the client recognizes that finding someone who can do everything is difficult and is willing to train the right person.

Minimum Experience

• Approximately 5 years of relevant experience
• No specific license or certification required
• Basic carpentry skills are the primary requirement

Core Skills

The candidate should ideally have experience with several of the following:

• Basic carpentry
• Drywall repair/installation
• Painting
• Basic plumbing
• Basic electrical knowledge
• Cabinet installation/replacement
• LVP flooring
• Doors and trim
• General home maintenance and repairs
• Residential construction

Additional experience is preferred but not mandatory with:

• Deck construction and repair
• Fencing
• Siding repair
• Soffit/fascia repair
• Exterior wood/rot repairs
• Door repairs

The company handles specialty plumbing and electrical work through licensed plumbers and electricians, so the technician is not expected to perform work requiring those licenses.

Aging-in-Place / Senior Home Modifications

A significant part of the work involves aging-in-place and accessibility modifications. The owner is a Certified Aging-in-Place Specialist (CAPS).

Projects may include:

• Grab-bar installation
• Wheelchair ramps
• Door widening
• Bathroom accessibility conversions
• Curbless/roll-in showers
• Wheelchair-accessible bathroom remodeling
• Other mobility/accessibility modifications throughout the home

Vehicle & Tools

• Company vehicle is not currently available; candidate should have reliable transportation initially.
• Client may add another company vehicle in the future.
• Candidate should have basic hand/carpentry tools.
• Specialty tools will be provided, rented, or purchased by the company as needed.

Ideal Candidate

A versatile, dependable residential construction/handyman professional who can confidently handle a variety of home repairs, has good basic carpentry skills, and is comfortable learning new tasks. Having some experience across multiple trades is a major plus, but the client is willing to train someone with the right foundation.

Job Title: Lead Technician

Location: Wilmington, NC

Salary: $30/hr – $35/hr

Job Type: Permanent Full – Time

Step into a leadership role with a growing residential smart-home integration company that values technical excellence and craftsmanship. This is a hands-on position where you’ll lead complex, high-end smart-home projects, work directly with homeowners, and be recognised and rewarded for delivering outstanding customer experiences.

About the Role:

As Lead Technician, you will take ownership of end-to-end installation, integration, and commissioning of residential smart-home systems, ensuring projects are delivered on time and to a high technical standard. You will oversee on-site work, guide junior team members, and serve as the primary technical point of contact for both customers and the Project Manager/Owner. Your work will directly impact system performance, client satisfaction, and the company’s reputation for quality.

Key Responsibilities:

• Lead on-site installation, configuration, and integration of residential smart-home systems, including control platforms, audio/video, networking, lighting control, and motorized shades.
• Oversee and coordinate daily project activities, ensuring work is completed according to plans, timelines, and quality standards.
• Perform advanced system programming, testing, and commissioning to deliver fully functional, user-friendly solutions.
• Diagnose and resolve complex system issues, providing structured troubleshooting and clear documentation of findings and resolutions.
• Interface directly with homeowners and contractors on-site, communicating project status, system capabilities, and any required changes.
• Mentor and support junior technicians, delegating tasks and providing on-the-job training to ensure consistent workmanship.
• Collaborate with the Owner/Project Manager on project planning, equipment needs, and technical approach for upcoming jobs.
• Maintain a clean, organised job site and ensure proper use and care of company vehicle, tools, and equipment.

Key Requirements:

• 5+ years of field experience specifically in residential home integration, working for a smart-home integration company.
• 2+ years of experience functioning as a Lead Technician on residential integration projects.
• 5+ years of hands-on networking experience, including router/switch configuration, Wi-Fi deployment, and network troubleshooting.
• 2+ years of control-system programming experience with at least one major home-automation/control platform.
• Proven experience installing, integrating, and servicing home automation, audio/video, networking, lighting control, motorized shades, structured wiring, and system integration.
• Strong troubleshooting skills with the ability to methodically identify and resolve complex system and network issues.
• Ability to read and interpret plans, schematics, and documentation, and translate them into practical on-site implementation.
• Professional communication skills with the ability to work directly with homeowners, builders, and other trades.
• Reliable transportation to the office/shop for dispatch and willingness to work a Monday–Friday, 8:00 AM–5:00 PM schedule.
• Ability and willingness to supply and maintain your own hand tools appropriate for the role.

Desirable Skills:

• Experience with Control4, Savant, Crestron, or similar residential control platforms.
• Background in security systems and Alarm.com integrations.
• Experience with Lutron lighting and motorized shade solutions.
• Proven experience selling or upselling motorized shades or related smart-home solutions.
• Exposure to additional home-automation platforms and ecosystems.
• Prior experience leading multiple projects or crews in a residential integration environment.

Qualifications:

• High school diploma or equivalent required; technical trade school or associate degree in electronics, IT, or related field preferred.
• CEDIA certification preferred at hire; if not certified, must be capable of passing the CEDIA Integrated Systems Technician (IST) exam.
• Commitment and ability to obtain/pass the CEDIA IST certification within approximately 30 days of hire.
• Relevant manufacturer certifications (e.g., Control4, Savant, Crestron, Lutron, networking vendors) are a plus.

If you’re an experienced residential smart-home Lead Technician ready to take ownership of projects and deliver high-caliber systems, submit your application and step into a role where your expertise truly matters.

Electronic Services Technician / Arcade

Location: Wilmington, NC

Pay: $75,000 + Benefits/ Full-time Permanent Placement

Job Summary

We’re seeking a hands-on, payment-system-savvy Electronic Services Technician / Arcade Technician to join the growing team in Wilmington, NC. This position is ideal for a mechanically inclined technician or former military electronics specialist who thrives on troubleshooting, teamwork, and mentoring others.

Key Responsibilities

• Diagnose, repair, and maintain arcade, gaming, and amusement equipment, including Betson, GenMega, and Player One.
• Install, configure, and support payment solution systems such as Entercard, Amusement Connect, Inded, Kia Soft OD1, Nayax, and Intercard.
• Assist with ATM equipment placements and servicing as part of complete amusement solutions.
• Lead and mentor junior techs in troubleshooting, safety, and service excellence.
• Collaborate daily with the local service manager to plan calls, projects, and installations.
• Maintain accurate service logs and communicate effectively with site contacts and internal teams.
• Travel occasionally (˜10%) to assist other branches on major installations or urgent service calls

 Qualifications & Requirements

• Minimum 5 years of experience in amusement, arcade, ATM, or electronic service — OR relevant military electronics training.
• Proven expertise with cashless payment and credit systems (Entercard, Amusement Connect, Inded, Kia Soft OD1, Nayax, Intercard).
• Stable employment history and strong professional references.
• Valid driver’s license and clean MVR.
• Ability to lift up to 50 lbs and work safely with power tools and diagnostic equipment.
• Willingness to participate in a rotating on-call schedule (1 weekend every 6–8 weeks).

Why You’ll Love Working Here

• Integrity & Legacy: A trusted leader in regulated gaming — no gray games, no shortcuts.
• Growth & Mentorship: Learn from industry veterans and develop into a lead or service-manager role.
• Full Benefits Package: Health, Dental, Vision, 401(k), paid vacation and holidays.
• Company Vehicle & Fuel Card: All travel and service expenses covered.
• Innovation Culture: Hands-on work with next-generation payment and amusement systems shaping the future of regulated gaming.
• Relocation Support: Assistance available for qualified out-of-state technicians